All Systems Operational

About This Site

Welcome to Confirm's Trust and Status page. This page shows the status for the Learn:Up and Academies products. If you have an escalation request, please contact support@workramp.com directly, or through the chat window within the application. For escalations, enterprise clients with premium support can contact 888-336-8797, extension 4.

Uptime over the past 90 days. View historical uptime.
Learn:Up Operational
Academy Operational
Email Operational
Rest API Operational
Integrations Operational
Marketing Website Operational
EU Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 14, 2026

No incidents reported today.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Issue with some AI Features
Resolved - The data fix for the AI Text Question Grading issue has now been released, so this issue has now been fully resolved.

If you are noticing anything or if there is anything we can help with, please reach out to workramp.support@learningpool.com
Sep 2, 14:41 BST
Monitoring - A fix has been implemented, and we are monitoring the results.

All of the following AI features should be working again:
-Create Guide via AI
-AI Challenge Grading
-AI Text Question Grading

Our team is working on a data fix for any grading that was missed for the AI Text Question Grading issue. For challenges, those are set up to unassign the AI grader and assign real users after being unable to grade, so those can be manually graded. If you need the AI Challenge grader instead for any missed on August 31, please reach out to workramp.support@learningpool.com
Sep 1, 21:50 BST
Identified - Our backend team found the issue and is working on an update to fix it. Once confirmed, our team will be able to do a data fix for the AI Text Question grading & AI Challenge grading that are currently stuck. You are free to manually grade those if you'd like in the interim.

We will update here again once the update is released and then again when the data fix has been completed.
Aug 31, 21:09 BST
Investigating - Some AI-powered features are not currently working. Our team is actively investigating the issue and working on an update.

The following features are currently affected:
-Create Guide via AI - impacting Learn:Up/internal
-AI Challenge Grading - impacting Learn:Up/internal
-AI Text Question Grading - impacting both Learn:Up & Academies

We’ll continue to monitor the situation and provide updates here as we learn more. Thank you for your patience while we work to resolve this.
Aug 31, 15:15 BST

Sep 1, 2026

Aug 31, 2026

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